- From Monday to Sunday
Last Updated: September 25, 2026
At Innovate Heart, we want you to have a positive experience with your purchase. This Returns and Refund Policy explains when products may be returned and how refunds are handled.
Customers may request a return for eligible products when the item is:
Damaged upon arrival
Defective or not functioning as described
Incorrectly supplied
Significantly different from the product description
Returned products should generally be unused and in their original condition and packaging, where applicable.
To request a return, please contact us at [email protected] with:
Your name
Order details
Description of the issue
Photos or other supporting information, where applicable
We may review the request before approving a return.
Certain products may not be eligible for return due to their nature, condition, hygiene considerations, personalization, or other applicable restrictions.
Any applicable product-specific return conditions will be communicated at the time of purchase.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
We may request photographs or additional information to verify the issue and determine the appropriate resolution.
If a return is approved and a refund is applicable, the refund will be processed after the returned item has been received and reviewed, where a return is required.
The refund amount may depend on the condition of the returned product and the reason for the return.
Once a refund has been approved, processing times may vary depending on the applicable payment method or financial institution.
Innovate Heart is not responsible for delays caused by banks, payment processors, or other third parties.
Where an item is returned because it is defective, damaged, incorrect, or otherwise covered by our return policy, we may provide appropriate instructions regarding return shipping.
For other returns, the customer may be responsible for applicable return shipping costs.
Where available, an eligible item may be exchanged instead of refunded. Exchange availability depends on product availability and the circumstances of the request.
If you need to cancel an order, please contact us as soon as possible. Cancellation requests cannot always be guaranteed once an order has been processed or shipped.
Innovate Heart may update this Returns and Refund Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.
For questions regarding returns, refunds, or exchanges, please contact:
Innovate Heart
Email: [email protected]
Website: innovateheart.com
